Data Protection

Privacy Policy

At Healthi Life, protecting your privacy and medical information is a fundamental commitment. This policy explains how we collect, use, and safeguard your personal and health data.

Last updated: July 2026

Information We Collect

Personal Information

Name, contact details (email, phone, address), date of birth, nationality, and identification documents as required for medical records.

Medical Information

Medical history, current medications, allergies, diagnostic test results, treatment records, physician notes, and health-related communications.

Technical Information

When you visit our website, we may collect device information, IP address, browser type, and website usage patterns through cookies and analytics tools.

Communication Records

Records of consultations, appointment bookings, email correspondence, and any feedback or inquiries you submit.

How We Use Your Information

Medical Care Delivery

To provide consultations, treatments, and ongoing medical care; to maintain accurate medical records; and to coordinate care with other healthcare providers when authorized.

Appointment Management

To schedule appointments, send reminders, and communicate treatment-related information.

Quality & Safety

To ensure guest safety, improve treatment outcomes, and maintain the quality of our medical services.

Legal Compliance

To comply with Thai medical regulations, healthcare reporting requirements, and other applicable laws.

Medical Information Protection

Confidentiality Standards

Your medical information is treated with the highest level of confidentiality in accordance with Thai medical privacy laws and international healthcare standards.

Access Controls

Only authorized medical personnel directly involved in your care have access to your medical records. All access is logged and monitored.

Data Encryption

Electronic medical records are encrypted both in transit and at rest using industry-standard encryption protocols.

Physical Security

Paper records, if any, are stored in secure, access-controlled facilities with restricted entry.

International Guests

Cross-Border Data

For international guests, we may transfer information to coordinate follow-up care with your home country physicians, only with your explicit consent.

Medical Tourism Records

We maintain comprehensive treatment summaries that can be securely shared with your healthcare providers abroad upon request.

Language Support

Medical records and communications are available in English and Thai. Translation services are available for other languages upon request.

Your Rights

Access Your Records

You have the right to request copies of your medical records and personal information we hold about you.

Correction

You may request correction of inaccurate personal information, subject to medical record integrity requirements.

Restrict Processing

You may request limitations on how we use your information, though this may affect our ability to provide certain services.

Withdraw Consent

Where processing is based on consent, you may withdraw that consent at any time. This does not affect the lawfulness of prior processing.

Data Retention

Medical records are retained in accordance with Thai medical record retention requirements, typically for a minimum of 10 years from the last date of treatment.

Non-medical personal information is retained only as long as necessary for the purposes described in this policy or as required by law.

Upon expiration of the retention period, records are securely destroyed using methods appropriate for the sensitivity of the information.

Cookies & Website Analytics

Our website uses cookies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings. We use:

  • •Essential cookies: Required for website functionality
  • •Analytics cookies: Help us understand how visitors use our site
  • •Marketing cookies: Used to deliver relevant advertisements (with consent)

Questions About Your Privacy?

If you have questions about this privacy policy or wish to exercise your data rights, please contact our guest services team.

Email UsWhatsApp+66 91 999 1744

Healthi Life Bangkok
94 Ekkamai 10 Alley, Khlong Tan Nuea, Watthana, Bangkok 10110, Thailand

Operating entity: Longrich Co., Ltd.
94 Soi Charoen Mit, Phra Khanong Subdistrict, Watthana District, Bangkok 10110, Thailand
Tax ID: 0105567220757