Terms of Service

By accessing our website, booking appointments, or receiving medical services from Healthi Life Bangkok, you agree to be bound by these Terms of Service.

These terms govern the relationship between Healthi Life and its guests. They should be read in conjunction with our Privacy Policy and Medical Disclaimer.

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

All medical services at Healthi Life are provided by licensed physicians registered with the Thai Medical Council under the supervision of our founding doctors.

Treatment recommendations are based on individual medical evaluation. Not all guests will be suitable candidates for all treatments offered.

Medical decisions are made by our physicians based on clinical judgment. We reserve the right to decline treatment if it is not in the guest's best medical interest.

Some regenerative medicine treatments may be considered investigational. Full informed consent is obtained before any such procedures.

Provide accurate and complete medical history, including current medications, allergies, and previous treatments.

Follow all pre-treatment and post-treatment instructions provided by our medical team.

Attend scheduled appointments on time. Cancellations must be made at least 24 hours in advance.

Inform our medical team immediately of any adverse reactions or concerns following treatment.

Complete payment for services as agreed and maintain accurate billing information.

Appointments can be booked through our website, WhatsApp, phone, or email. Confirmation will be sent via your preferred contact method.

Initial consultations require advance booking. Walk-in appointments are available only for established guests when physician availability permits.

Appointment times are approximate. Medical consultations may take longer than anticipated based on individual guest needs.

Late arrivals may result in shortened appointment times or rescheduling, depending on the physician's schedule.

Treatment pricing is provided during consultation and is subject to individual treatment plans. Prices are quoted in Thai Baht (THB).

Payment is due at the time of service unless alternative arrangements have been made in advance.

We accept cash (THB), major credit cards, and bank transfers. International wire transfers are available for treatment packages.

Deposit may be required for certain treatments or packages. Deposit policies are communicated at the time of booking.

Membership privileges are inclusions, not discounts. Treatment and programme pricing remains identical for all guests.

Privileges apply to wellness and longevity services only. They do not apply to Health Check-Ups, Peptide Therapy, Stem Cell, or Exosome treatments, which are excluded from all member rates.

Privileges are not cumulative across renewals. Upon renewal, unused privileges do not carry over; the privilege value resets and remains the same as the original term.

All memberships are valid for 12 months from the date of activation.

Medical discretion: our physicians may offer an alternative privilege of equivalent value where, in their clinical judgment, the standard privilege is not medically appropriate for the guest's health condition. Guest wellbeing always takes precedence.

Data protection: all personal and health data is collected, processed, and stored in accordance with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019). Health information is treated as sensitive data and accessed only by your care team for the purpose of your treatment.

Consultation fees are non-refundable once the consultation has taken place.

Cancellations made more than 24 hours before the appointment are eligible for full refund or rescheduling.

Cancellations within 24 hours of the appointment may be subject to a cancellation fee.

Treatment package refunds are evaluated on a case-by-case basis. Unused treatments may be eligible for partial refund, subject to terms agreed at purchase.

Refunds for treatments cannot be issued after the treatment has been administered.

While we strive to provide the highest quality medical care, treatment outcomes cannot be guaranteed. Individual results vary based on numerous factors.

Healthi Life shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

Our liability is limited to the amount paid for the specific service in question.

These limitations do not apply to liability that cannot be excluded by law or to cases of gross negligence or willful misconduct.